Return & Refund Policy

At Serabel, we honor a 60-day return period, which means you have up to 60 days after receiving your order to submit a return request. All purchases from Serabel including sale items are covered under this guarantee, provided they meet the conditions listed below.

Extended Guarantee for 6-Month Supply:

If you purchase our 6-month supply, you're entitled to an extended 180-day money-back guarantee. This gives you more time and peace of mind to try our products thoroughly. All return eligibility requirements mentioned below still apply.

Eligibility for Returns:

To qualify for a return, the item must be in the same condition you received it - unused, sealed with the original plastic film, and packaged in its original box. For hygiene and safety reasons, we cannot accept returns where the protective seal has been broken or interfered with. A receipt or proof of purchase is also required.

How to Start a Return:

To begin your return, email us at help@tryserabel.com. Once your request is approved, we’ll send you full instructions on how and where to send your return. Please be aware that returns sent without prior authorization will not be accepted.

Damages and Issues:

Check your order upon arrival. If your item is damaged, defective, or the wrong item was sent, notify us immediately at help@tryserabel.com so we can quickly resolve the problem.

Non-Returnable Items:

Skincare products that have been opened or used cannot be returned for hygiene reasons. Gift cards are also non-returnable.

Exchanges:

We do not offer exchanges. If you’d like a different item, return the eligible one and place a separate order for the new product.

Return Address:

Serabel LLC C/O LEV FULFILLMENT

7350 N FM 1417

Suite 311

Denison TX 75020-8846

Refunds:

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, we’ll issue your refund to the original payment method within 10 business days. Keep in mind your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at help@tryserabel.com.